Visitors Services

    • The museum does not have its own parking lot. Parking is available along nearby streets in a municipal paid parking area, and it is generally free of charge on Sundays and holidays. The nearest municipal parking for tour buses is located on Prechistenskaya Naberezhnaya (in front of 15 Volkhonka Street). Please refer to parking.mos.ru for parking fees and maps.
    • It is not permitted to enter the exhibition halls wearing overcoats or carrying items larger than 30×40×20 cm, including backpacks. Free cloakrooms and lockers are available in all museum buildings. There is a separate cloakroom for groups of children in the Main Building. During cold weather, you may need to wait in line to leave your items in the cloakroom on weekends and holidays. Please keep this in mind when planning your visit. There is no wait to retrieve your items. To avoid confusion, separate cloakroom tickets are issued for each coat or jacket. Lockers are intended for bags, backpacks, umbrellas, food, drinks, and other items that are not permitted in the exhibition halls. Each locker is 25×40×40 cm. There is no dedicated area for suitcases or other large bulky items. It is not recommended for visitors to bring any big items to the museum. Please note that all backpacks larger than 30×40×20 cm must be left in the cloakroom in order to ensure the safety of museum exhibits. If visitors would like to take valuable items from their backpacks with them, they can obtain a free bag from the cloakroom attendant or at the information desk. In the exhibition halls smaller backpacks must be carried or worn on the front of the body. Backpacks may not be worn on the back. Free bags for wet umbrellas are also available from museum attendants.
    • Any questions about museum visits can be directed to the information desk staff in the Main Building, the Gallery of 19th and 20th Century European and American Art, and the Mouseion Center for Aesthetic Education. The information desks are located in the central foyers of each building, and they operate during the opening hours of the museum.
    • Free audio tours are available via the izi.TRAVEL application. Please install this app on your mobile phone and download the desired tour or enter the printed number of the exhibit from its label. There are more than 10 audio tours available in various languages for both permanent and temporary exhibitions. In order to avoid disturbing other visitors, please use headphones. Rental audio guides The fee for audio guide rental is 350 rubles. A deposit of 2,000 rubles or any ID must be provided. Payment can be made in cash (rubles) or by Visa, MasterCard, Maestro, and MIR cards. The audio guide rental desks are located on the ground floor of the Main Building next to the café in the foyer and near the museum shop in the Gallery of 19th and 20th Century European and American Art. The rental desks follow the same schedule as the museum. Audio guides will stop being issued 1 hour before the museum closing time. Audio tours describing the permanent exhibition are available in Russian, English, German, French, Italian, and Chinese (encompassing 250+ works in the Main Building and 150 masterpieces displayed in the Gallery of 19th and 20th Century European and American Art). Russian and English versions are available for temporary exhibitions. The audio guides are provided by the Delia company, a partner of the museum.
    • The museum permits amateur photographs and videos of the permanent exhibit without flash equipment, tripods, monopods, or selfie sticks. Photography and filming at temporary exhibitions may be restricted or completely prohibited in accordance with the requirements of the museums or individuals providing their art collections. Please pay attention to signs prohibiting photos/videos at the entrance to the exhibition halls or near specific exhibits. Professional photo and video shooting, which is understood to mean shooting with the use of a tripod, extra lighting and/or sound recording equipment, color scales, or additional power sources, or where special conditions are needed to prepare the halls and exhibits for shooting, shall be possible only after obtaining the approval of the museum administration.
    • The museum operates a free Wi-Fi network called Museum_free. SMS registration is required to connect to the network. According to Russian law, a confirmation SMS can be sent only to Russian telephone numbers. Please note that the network does not cover all museum halls.
    • Cafés operate in all museum buildings. They serve hot meals, salads, desserts, coffee, and other drinks. Payment can be made in cash (rubles) or by Visa, MasterCard, Maestro, and MIR cards. The purchase of a museum ticket is not required in order to visit a café. Opening hours of the cafés are as follows: Main Building: 11 a.m. – 7 p.m. (8 p.m. on Thursdays and Fridays), closed on Mondays Gallery of 19th and 20th Century European and American Art: 12 p.m. – 7 p.m. (8 p.m. on Thursdays and Fridays), closed on Mondays Mouseion Center for Aesthetic Education (temporarily closed for repair)
    • Museum shops offer collection catalogs, exhibition leaflets and other art books, albums for children, stationery, and souvenir items. The shop in the Mouseion Center for Aesthetic Education has a wide selection of children’s literature, including publications authored by research associates of the museum. Museum shop locations: Main Building, foyer on the ground floor Main Building, Italian courtyard Gallery of 19th and 20th Century European and American Art, foyer on the ground floor Mouseion Center for Aesthetic Education, foyer on the first floor The shops close 15 minutes before the museum closing time. All museum shops accept payments in cash (rubles) or by Visa, MasterCard, Maestro, and MIR cards. The purchase of a museum ticket is not required in order to visit any of the shops (with the exception of the shop in the Italian courtyard).
    • If you need medical assistance, find the nearest museum attendant or information desk. Feedback You can share your feedback about the museum by writing in the comment book at the information desk, using the feedback form, or sending us a message at feedback@arts-museum.ru.