Rules & recommendations for visitors

Temporary Museum Admission Policy

For the safety of visitors and employees, the Pushkin State Museum has introduced a new temporary Admission Policy.

1. To visit the museum, you need to purchase an e-ticket for a certain date and time. You can buy a ticket online on the date of your visit, but we recommend that you do so in advance. The number of tickets for each session is limited. For your convenience we have extended the refund terms – you can submit a refund request up until the end of the date specified on the ticket.

2. All discounts are still in effect. Ticket orders for any category can be placed on the museum website. Please make sure to bring a document confirming your eligibility for the discount. You may need to present it at a checkpoint. For safety considerations, we have temporarily suspended the mandatory exchange of reduced-fare e-tickets for paper tickets.

3. Admittance is arranged strictly by session because the number of visitors who can be in the museum at one time is limited. A session is a 15-minute interval (e.g. from 12:15 pm until 12:29 pm) when you can enter the museum. Please be sure to arrive on time! If you are late, the museum reserves the right to deny admission. To avoid the formation of lines, we ask that you do not arrive earlier than the time specified on the ticket.

4. You can access the Main Building only through the central entrance on Volkhonka Street and exit only through the doors onto Kolymazhny Lane. The fast-track service is temporarily unavailable.

5. We have provided for a contact-free temperature check of each visitor at the museum entrance. It takes 2–3 seconds. The museum reserves the right to deny access to visitors with a fever. If you’re not feeling well, please postpone your visit to the museum, stay at home and watch our online streams. We will be happy to see you at the museum as soon as you get well!

6. We have established safety routes through all of the buildings; pay attention to the signs and navigational instructions on the floors and walls. For your convenience you can download a map with these routes to your mobile device (Main BuildingGallery).

7. There are some small halls in the museum where the number of visitors permitted at one time is very limited. Museum employees may ask you to wait until other visitors leave the hall.

8. On the museum premises please follow the standard rules for public spaces.

  • Face masks are required. You can bring your own mask or purchase one in the museum shop.
  • After touching a surface, wash your hands with soap or use a sanitizer. You can wear gloves if desired.
  • For everyone’s safety, please maintain a social distance of 1.5 meters from other visitors, excluding your relatives and friends who are accompanying you. To assist with social distancing, we have marked safety intervals in the most visited areas.

9. Due to sanitation restrictions, we have changed the rules for guided tour services

Should you have any questions, please read the frequently asked questions regarding visits to the museum in these new circumstances. If you haven’t found an answer to your question, please contact us via the feedback form.

We would also like to share the results of the visitor survey on the reopening of the Museum to the public. Your answers helped us make important decisions on admittance and the provision of services for visitors. Thank you for your participation!

Details about additional admittance policies and museum services are available below.

 

    • • to go without a face mask
      • to touch works of art, show-windows and elements of interior
      • to take pictures with a flash or selfie-stick
      • organize any photography sessions without obtaining prior consent from the Museum administration
      • to trespass installed barriers
      • to enter museum halls in bulky outerwear
      • to drink or eat in museum halls
      • to loudly talk or listen to your audioguide on speaker
      • to pollute museum territory
      • to talk on the phone in exposition
      • to be in intoxicated state
      • to move around on skates, scooters or any similar transportation
      • to provide guided tours without permission (excursion voucher)
      • to engage in commercial, advertising or any other activity without prior
      • agreement with the museum
    • On the territory of the Museum:
      - any type of weapons, pyrotechnics or gas cartridges
      - bikes, skates, scooters or any other types of transportation
      – any animals (with an exception of guide-dogs)

      Inside Museum Buildings:
      - large items, bigger than 30x40x20cm, including bags, backpacks and umbrellas-canes
      - outerwear
      - food and drinks
      - flowers
    • Entrance to the museums and ticket sales end 1 hour before the closing time, the exhibition rooms close 15 minutes prior to Museum closing.
    • Information about opening hours is on our website. Museum reserves the right to make changes to opening hours of the museum or separate halls, as well as temporarily restrict entrance to certain halls in case of overflow of visitors, absence of free places in wardrobes, absence of free places for an event or in case of an emergency.
    • Individual entrance to the museum or to an event is granted upon purchase of a ticket online or on the spot.
    • Entrance to the museum and purchase of a ticket are carried out on the first-come first-serves basis. Fast track service is available for certain categories of visitors. Fast track entry is available through entrances on the right side of each Museum building.
    • All privileges are provided upon presenting official certified documents. If you forgot necessary documents at home, the museums could be still visited on general terms.
    • The museum has in place its security measures such as metal detectors along with personal search by police officers or museum security staff. Please take a look on the list of prohibited items and do not take them with you.
    • Entering museum halls in bulky outerwear and taking it in with you is prohibited. Such security measure is due to outer clothes absorbing dust and moisture, and these two factors negatively affect the integrity of art works. Outerwear includes coats, furs (including vests out of fur),  jackets, raincoats, windbreakers etc.
    • When you are planning your visit, please take note that during cold times of the year, especially during weekends and holidays, a que to the wardrobe could take some time. You could retrieve your outerwear ahead of the line. To avoid confusion we place one coat per place.
    • For your safety, we disinfect cloakroom tickets after each use and position visitors’ outerwear with proper distancing. 
    • For security measures large items, including backpacks, that exceed 30x40x20cm, should be placed in lockers.Your valuables could be taken with you, for that purpose museum staff could provide you with a free bag. While visiting the exposition, smaller backpacks should be carried in front. To carry your backpack behind is forbidden due to it being a danger to the works of art or other visitors.
    • Lockers are for large bags, backpacks, umbrellas, food, drink and other items from the list of prohibited items. Size of lockers are 25x40x40cm. Other special places for luggage or other large-sized objects are not provided by the museum. During periods of high influx of visitors (weekends and holidays, as well as free events and popular exhibitions) all lockers could be occupied. We recommend you not to take large items or to take into account the waiting time for the locker when you are planning your visit. The lockers are cleaned with a sanitizer every two hours. A clerk at the information desk can also provide anti-microbial wipes so that you may clean the locker and key on your own.
    • In case of rain, you could also be provided with a free plastic bag for your wet umbrella.
    • The museum permits amateur photography and video filming in the permanent exhibit halls without the use of flash equipment, tripods or monopods (selfie sticks). Photography and filming at temporary exhibitions may be restricted or completely prohibited in accordance with the requirements of the museums or individuals that have provided art objects from their art collections. Please pay attention to signs prohibiting photos/videos at the entrance to the exhibition halls or near specific exhibits.
    • Museum allows its visitors to take picture with art works, but without selfie stick and maintaining reasonable distance from a painting or a sculpture. Be careful — in search of a perfect angle you could accidentally disturb an art piece or other visitors. Please be respectful towards wishes of other visitors to admire works of art and not the ones who are taking pictures with them.
    • Any photo shoot (wedding, costume, staging, fashion, etc.) without an Agreement with the Museum is prohibited. You can read about the differences between amateur and professional shooting in the Rules of visiting the Museum. Photography is an increasingly popular practice in the Museum, which has begun to disrupt the unique atmosphere our visitors seek to experience. Consequently, photography sessions are not allowed in the Museum’s halls. The main purpose of a Museum visit is to see the exhibits and discover art works, not to take photographs. Museums are not simply a background for photographs.
    • If you would like to have a professional or commercial staged photography session in the Museum, send your request to marina.oganyan@arts-museum.ru.
    • It is allowed to sketch works of art on paper (format A4 or smaller) without using portfolio stand. Other types of copying  (on bigger format paper, with paint, pastels or other materials) must be co-ordinated with Head curator of the museum. You could address your request online in feedback form or give it in paper form at information desk in the museum.
    • It is not forbidden, but not recommend to draw in halls during large flux of visitors. Please be respectful and do not obstruct the view for other visitors of our museum.
    • Thanks to new technologies, your mobile device becomes more and more useful during visits to the museum. In The Pushkin Museum of Fine Arts several kind of apps could be used. "izi.TRAVEL" will permit to listen to audioguides covering permanent collection and exhibitions. "ARTEFACT" would add to your visit to the museum  an augmented reality experience too. Moreover, the technology of "LinkRay" would help you find more information on the art work if it has LED lighting.
    • Museum has its own free Wi-Fi network "Museum_free". It requires SMS-verification to gain access to. Please note that some halls in the museum are not covered by Wi-Fi network.
    • Out of respect of other visitors and museum workers please visit the museum as well as other events on the premises in a quiet manner:
    • Please mind your surroundings. While looking at your phone, you could not notice another visitor, stairs or art work, that way not only potentially hurting yourself, but also others.
    • Children are very curious and active by nature: they run around and like to touch everything, as well as expressing very loudly their emotions. However, we remind parents that our rules regarding visits for adults apply to children too. For security purposes and out of interest of others, parents and accompanying adults must inform children about the rules in the museum and are responsible for children's compliance with them.
    • Children under the age of 14 are allowed to enter the museum or participate in events for children or families only if they are accompanied by adults. Children above the age of 10 can participate in events for children in lecture halls outside main expositions without adult supervision.
    • Children can access events for adults with parent's consent. Age restrictions on expositions (16+; 18+) are recommendatory, i.e  have non-obligatory nature.
    • If you are visiting the Museum with children under 3, you can bring a stroller, but the Museum may limit stroller access to certain exhibition areas (due to the stroller size or space limitations). For your visit you may borrow a stroller at no charge – with our small stroller you can visit any exhibition room with no restrictions. The Museum staff can help you with carrying a stroller on stairs. If you require a stroller or need assistance, feel free to ask a staff member at the Information Desk on the day of your visit. Strollers are disinfected after every use.
    • There is no stroller parking area in the Museum. We apologize for any inconvenience.
    • If you have mobility difficulties, for your visit you may borrow mobility aids, including canes, seat canes, walkers, and wheelchairs, which can be used in the exhibition rooms. If you require mobility aids, you are welcome to ask a staff member at the Information Desk on the day of your visit (the number of devices is limited). The equipment for mobility-impaired visitors is disinfected after every use.
    • A mobile tracked stair climber for wheelchair users is available.
    • We recommend to notify about your visit in advance at +7 (985) 863-39-84, or by e-mail museum4all@arts-museum.ru.
    • There are guided tours for groups in the museum, as well as combined tours out of individual visitors. Number of participants on tours, as well as number of excursions in one hall of the museum are limited for security measures.
    • To book a guided tour call +7 (495) 697-74-12
    • Conduct of a guided tour by a non-museum worker could be done with prior agreement with the museum and with an excursion voucher. The tour must take place strictly on the date and time on the voucher and cover prior agreed theme.

Full version of the Rules for Visitors of the Pushkin State Museum of Fine Arts