Frequently Asked Questions

This section is updated regularly. Thank you for your questions! If you haven’t found an answer to your question, please contact us via the feedback form.

    • Visitors need to bring a Russian QR code in paper or electronic format. Such a QR code can be obtained in three ways:
    • - If you have been vaccinated in Russia against COVID-19 with a vaccine that is registered in Russia
    • - If you have been officially diagnosed with COVID-19 in the past 6 months and are listed in the Russian register of COVID-19 patients
    • - If you have made a PCR test in a Moscow laboratory connected to EMIAS and received a negative result
    • The QR code must still be valid when you enter the museum.
    • The QR code can be received at a municipal polyclinic or electronically through the Gosuslugi website or the EMIAS.INFO mobile app. For more information about the different ways of getting QR codes, please visit the mos.ru or Gosuslugi websites.
    • No, children aged 17 years or under can visit the museum without a QR code. However, an ID may be required to verify the child’s age.
    • Entry to the museum for Russian citizens is allowed only upon the presentation of a Russian QR code and a passport. A certificate with the results of antibody tests, a certificate of medical contraindication to vaccination, a paper certificate of vaccination or other medical documents are not valid substitutes for a QR code (Decree of the Mayor of Moscow #62-UM of 21 October 2021).
    • A negative PCR test result without a QR code only allows foreign citizens to enter the museum. The test result must be obtained no earlier than 24 hours before visiting the museum (Order of the Russian Ministry of Culture #1780 of 1 November 2021). A passport must be presented together with the test result.
    • Foreign citizens can obtain a Russian QR code on the basis of a negative PCR test result and present it at the museum entrance (such a QR code is valid 48 hours and must be entered into EMIAS; for more information and a link to the form to be filled out by foreign citizens wishing to get a QR code, see the Moscow Mayor’s official website mos.ru). Alternatively, they can present a negative PCR test result (in digital or paper format) that was obtained no earlier than 24 hours before their visit to the museum.
    • No, a QR code obtained in another country is not valid in Russia.
    • Unfortunately, you won’t be able to enter the museum. A QR code is considered valid for entry only if it is accompanied by an ID. Please take your passport along and have it ready when entering the museum.
    • You must present a certificate of medical contraindication to vaccination accompanied by a negative PCR test result issued no earlier than 24 hours before your visit, and an ID. Also, you can get a QR code on the basis of a negative PCR test result and visit the museum with the QR code. For more information about getting a QR code, see the Moscow Mayor’s official website.
    • Please consult the website or organisation through which you obtained your QR code.
    • Unfortunately, this will not be possible. According to the User’s Agreement, a museum ticket can be returned only before the day of the visit written upon it (until 23:59 of the preceding day). Ticket returns are not allowed on the day of the visit. When you purchase museum tickets, you have to press special buttons to confirm your agreement with the Museum Visitors’ Rules and with the fact that each adult visitor must not only present a ticket but also a QR code and passport, and you are responsible for respecting these rules. Please check your QR code ahead of time and don’t forget to bring your passport. If you have any questions while planning your visit, please write us or call +7 (495) 697-9578 or +7 (495) 697-1546. We’ll do our best to help.
    • All museum halls are accessible to the public. Safety routes are designated only for entering and exiting exhibitions, using the stairs, and walking in the foyer. Please pay attention to announcements and direction signs. You can also view or download a safety route map using your electronic device (Main BuildingGallery). There are some small halls in the Museum where the number of visitors permitted at one time is very limited. Museum employees may ask you to wait until other visitors leave the hall.
    • No. Museum buildings are only accessible during fixed visiting sessions for our guests’ safety. The number of people in the building is strictly limited.
    • No. You can just present your e-ticket on your electronic device at a checkpoint.
    • No. Please make sure to bring your document confirming your eligibility for the discount, as it may have to be presented at a checkpoint.
    • Changes of date or time are not allowed. You can only return your ticket and buy a new one (in advance or on the day of your visit).
    • Ticket exchanges are not allowed. You can only return your ticket and buy a new one (in advance or on the day of your visit).
    • In this case, we cannot guarantee access to the Museum.
    • Yes. You can buy tickets online for the next available session on the day of your visit.
    • For our guests’ safety, first-come-first-served ticket sales at the ticket office have been temporarily suspended.
    • Visitors entitled to free access can purchase tickets online for 0 rubles. Please make sure to bring your document confirming your eligibility for the discount, as it may have to be presented at a checkpoint.
    • Yes. You can book an individual guided tour of the permanent or temporary exhibition for a group of no more than 10 persons. To book a guided tour, please fill in the form on our website. If you would like to book a tour for a larger group, you should divide participants into groups of 10 and submit separate requests online.
    • For guests’ safety, the Museum has introduced temporary rules for visitors. We kindly ask you to read them in advance and follow the rules while on the Museum grounds. We follow the guidelines of the Russian Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing on disinfection. We also disinfect equipment for mobility-impaired visitors provided for temporary use and cloakroom tickets. Outerwear is placed in the cloakroom with proper distancing. Safety routes for visitors and employees have been developed for each building. Bottles of sanitizer are readily available. All employees who come into contact with our visitors wear personal protection gear, follow sanitation rules at the workplace, and go through regular body temperature checks. No employee with a fever is allowed to work.
    • No. Masks are mandatory in all areas of the Museum. You can bring your own mask or purchase one in the Museum shop.
    • Yes. Wearing gloves is not mandatory for guests.
    • For the safety of our guests and employees, we have provided for a contact-free check of each visitor’s body temperature at the Museum entrance. Guests with a fever are prohibited from entering the Museum. We ask for your understanding of this safety precaution. If you have a fever, you can return your ticket until the end of the day of your visiting session. We will be happy to see you at the Museum as soon as you get well!
    • All employees are provided with personal protection gear and go through regular body temperature checks. Any employee with a fever is only allowed to work after recovery. If the workspace area is too small for all employees to work simultaneously, the work is organized in shifts. In order to avoid crowds, break areas for employees are accessed according to a schedule. Workspaces are cleaned on a regular basis, including disinfection of all surfaces.
    • Yes. For our guests’ safety, lockers are cleaned with antiseptic every two hours. A clerk at the information desk can also provide disinfecting wipes so that you may clean the locker and the key on your own.
    • Yes. For our guests’ safety, we disinfect cloakroom tickets after each use and position visitors’ outerwear with proper distancing.
    • Yes. Audio guides can be rented for a fee. All devices are provided in accordance with sanitation rules. For your safety, we also recommend that you pay with a bank card instead of cash.
    • Yes. Cafés are open in all Museum buildings.
    • Museum shops are open. For your safety, we also recommend that you pay with a bank card instead of cash. No admission ticket is needed to access our shops; you will be allowed to enter whenever no visitors with pre-booked sessions are entering a building.
    • You may seek assistance at any Museum ticket office starting July 28 (Tuesday, Wednesday, Saturday, Sunday: 3 PM to 7 PM; Thursday, Friday: 3 PM to 8 PM; Monday - closed). Please bring original copies of tickets or guided tour vouchers, as well as your passport and the bank card used for payment (in the case of cashless payment).